The Family Fun Shop stand over everything we sell in terms of quality of goods and the security of your order.
If you are not satisfied with a product that we have sent you, for any reason e.g. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, you have the right to cancel your order and return the product to us within 14 working days of receipt of the goods if you send us a notice of cancellation in writing (email or post) and return the goods to us in their original, unopened (original packaging) and unused condition with the original invoice.
You must return the products to us at the time of cancellation and we will credit your credit/debit card with the price of the products within 14 days after we have received the notice of cancellation and the product. We will notify you by email once your refund has been processed.
We regret we cannot refund any packing and postage costs.
We regret we cannot refund any personalised goods due to the personalised nature of the goods
All refunds will be made to the original payment card used.
There are No refunds on sale items.
We will not refund the goods outside the 14 days “cooling-off” period only if the product is faulty or not as advertised.
Please ensure that any returned goods are properly packed to avoid breakages.
You should return products to:-
10 Saint Gabriels
Tel. 01 2352273
Please return your package by recorded delivery (retaining your recorded delivery receipt as proof of postage). For further information and assistance please contact us.
We regret we cannot offer a refund once the product has been opened and used.
No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is known to be defective or not as advertised and you are returning it for this reason.
Once we have received clear funds in full payment for the goods and the goods have been delivered to you, the goods will be held at your own risk and we will not be liable for their loss damage or destruction.
Cancellation will not be accepted, however, in the following cases:
The goods cannot be returned because they were made according to the consumer’s specifications
The goods are audio/video tapes or computer software whose seals have been broken by the consumer
Where the product has been used or the service period has been started and notification has been given.
We also unconditionally reserve the right not to refund you if the goods are not returned in a suitable condition.